HMRC has launched a new email service to handle VAT enquiries.
The VAT enquiries page on the HMRC website includes details of how to contact HMRC in particular circumstances.
In general, HMRC’s preferred option is for you to find the answer to your question on the HMRC website. If this fails, contact details are shown for the VAT telephone helpline (0845 010 9000), email and post.
Where possible, HMRC strongly recommends that you submit written questions about VAT by email, as it expects to reply to questions more quickly this way. It suggests that only particularly long questions, or those where you need to attach something, should be sent by post.
The email service is split into two parts:
Questions about VAT online services
Following the links will lead you to email templates designed to assist with the format of your enquiry. These include:
UK VAT-registered business - email a VAT question
Business not registered for VAT in the UK - email a VAT question
Members of the public - email a VAT question
Agent with a UK VAT-registered client - email a question
Agent with a client who is not registered for VAT in the UK - email a question
If you need to write to HMRC by post, you should use the following address:
HM Revenue & Customs
Written Enquiries Section
Alexander House
Victoria Avenue
Southend
Essex
SS99 1BD
