HM Revenue and Customs (HMRC) produced an update in March (V2.0.2) which solved the majority of problems customers had been experiencing with the Employers CD Rom and have now produced a further update in April (V2.0.3) which also solves one further issue that has been identified.
If you haven’t yet installed the March update, then you can simply install the April one to solve all known issues. It is recommended that you do this regardless of whether you have experienced any problems or if the problems you've experienced differ from those below.
The update to the 2010 Employers CD-ROM is available on the HRMC website and should be installed by all users of this product who:
- Haven’t installed the March update that was previously available to download from our website; or
- Have installed the March update, but are seeing on-screen messages advising that the 2010 CD-ROM may be out of date. This is not the case and you should not contact the Employer Orderline as the message recommends. You can simply ignore these messages or install this latest update to remove them.
Known issues which the April 2010 update will fix
Once you've installed the April update, the following known issues should be resolved:
- the total amount of tax and National Insurance contributions due sometimes being carried forward incorrectly to the 2009-10 end-of-year summary (P35);
- problems transferring data from the 2009 CD-ROM;
- problems opening PDF forms (Windows users only); and
- on-screen messages incorrectly advising that the CD-ROM is out of date.
How to get the update
The Employer CD Rom update can be downloaded from the HMRC website and should be installed even if you haven’t encountered the above problems.
You will need to exit or close your current CD-ROM before installing the update.
If you've entered any data for the start of the new tax year, 2010-11, this will be deleted. You will need to re-enter it after applying the update and so this update should be installed as soon as possible.
Getting an update if you don't have internet access
If the computer on which with your CD-ROM is installed doesn't have internet access then you can do either of the following:
- download the April update on a different machine and copy it to the relevant computer (fastest solution)
- call the Employer Orderline who will post you the update on disc.
If you've already sent in your 2009-10 Employer Annual Return
You should still download and install the April 2010 update. What you do next will depend on whether your Employer Annual Return was accepted or rejected.
If your return was originally rejected then you can use the CD-ROM again to file your return. You need to do this before 19 May 2010. If your return was accepted please contact the Online Services Helpdesk on 0845 60 55 999 who can then tell you the action you may need to take.
Further help and guidance is provided on the HMRC website or alternatively please contact us.
